A38 Privacy Policy — Your Data Is Safe With Us
This page provides a full overview of how the a38 platform collects, stores, and uses user data. Please read this policy carefully before you start using the platform.
Last Updated: 2026
What Information We Collect
Account & Identity Information
We collect the information you provide during registration, including: your name, mobile number, email address (if provided), date of birth, and any identity verification documents.
Identity verification data is retained to ensure financial security and prevent unauthorized access.
Payment & Transaction Information
Records of all transactions conducted in BDT (৳) are stored. For payments made via bKash or Nagad, the associated mobile number and transaction ID are retained.
Full payment card numbers and bank passwords are never collected or stored.
Device & Browser Information
Certain technical information is collected automatically while you use the platform. This includes your IP address, browser type, operating system, screen resolution, and device identifiers.
This information is used for security monitoring and to improve platform performance.
Usage Data
We collect analytical data on how long you spend in games or betting markets, which sections you browse, and your general activity patterns on the platform.
This information is used to improve your experience and show you relevant content.
How and Why We Use Your Information
A38 uses collected data solely for specific, legitimate purposes. Personal information is never sold to third parties.
Cookies & Tracking Technologies
A38 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser that help recognize you on future visits.
Types of Cookies
- Essential Cookies: These are essential for maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytical Cookies: Collects anonymized data to understand how the platform is being used.
You can disable cookies through your browser settings, though doing so may limit some features of the platform.
Data Retention, Security & Third Parties
Data Storage & Security
A38 stores user data on secured servers. All connections are protected by SSL encryption, and sensitive information is secured with an additional layer of encryption.
Even after an account is closed, certain data may need to be retained for a defined period to meet legal and financial regulatory obligations. Once that period expires, the data is securely deleted.
That said, no digital security method is completely foolproof — and a38 acknowledges this while maintaining the highest level of vigilance.
Sharing Data with Third Parties
A38 does not sell personal data to third parties. However, information may be shared in the following limited circumstances:
- Payment Service Providers: To process transactions with platforms such as bKash and Nagad.
- For legal requirements: In response to a court order or a lawful request from a government authority.
- For security purposes: To help detect and investigate fraudulent activity.
Outside of these cases, no information is shared without the user's consent.
Your Rights Over Your Data
A38 believes every user should have full control over their own data. You have the following rights:
You may submit a request to find out what information we hold about you.
To correct any inaccurate or outdated information, please contact our support team.
Upon account closure, you may request deletion of any data we hold beyond what is required by legal obligations.
A38 reserves the right to update this Privacy Policy when necessary. A notice will be posted on the platform for any significant changes. Continued use of the platform after such changes constitutes acceptance of the updated policy. For related information, visit our Terms & Conditions Page View.
Contact Us About Privacy
To exercise your data rights or for any questions about our Privacy Policy, please reach out to our support team. We will do our best to respond as quickly as possible.
For quick answers to common questions, visit our FAQ — you'll find answers to many questions about accounts, payments, and privacy there.
Email: support at a38.bio